We do our best to ship out all in-stock orders within 1-2 business days. We do not ship over weekends or on holidays. Our shipping times are M-F (9:00AM – 4:00PM PST). Transit times vary and are based on your distance from our warehouse in Kent, WA. We ship internationally, but product(s) arrival time(s) may vary. Shipping rates are subject to product(s) dimensions & weight. To inquire about the status of your shipment, utilize your tracking number & info that was provided at time of purchase.
VPX Performance Sports accepts returns of all products purchased within 7 days of the original purchase date – as long as they are not (1) damaged by Customer, (2) utilized by Customer for more than 7 days, or (3) purchased from 3rd party vendors or resellers. All returned product(s) must be purchased directly from www.veloprosports.com. Please send the product to the 22728 Russell Road, Kent, WA 98032, with a copy of your original order information or receipt, and a brief note that includes your contact information. If the item was purchased directly from our site, please allow 2-3 weeks for a refund to be issued back onto your credit card from when it is processed. If the product was purchased from a third party, you MUST contact that 3rd party vendor or reseller & deal with them directly for all returns, warranty issues, or usage concerns.
VPX Performance Sports offers a 30 day warranty on all of our products against manufacturer’s defects. This does not include natural wear and tear. CHECK ALL PRODUCTS UPON ARRIVAL FOR DAMAGE. Products deemed defective may be sent to the 22728 Russell Road, Kent, WA 98032, with a copy of the receipt within this 30 day period for replacement only. If you have additional questions about our return or warranty policy, please email us at Info@veloprosports.com.
VPX Performance Sports does not cover the cost of shipping for returns or exchanges being sent back to our facility. If you have an incorrect, damaged, or wrongly sized product, please email photos first, along with your contact information to Info@veloprosports.com.
30-Day Manufacturer Limited Warranty
Warranty issues will be processed during regular business hours of M-F from 9:00AM – 5:00PM PST.
PRODUCT DAMAGED IN TRANSIT:
If the product is damaged in transit due to shipper neglect, refuse the product(s) & contact us immediately at Info@veloprosports.com.
To return a product damaged in transit, refuse the product(s) & contact us immediately. Customer care will direct you to return your UNUSED product(s) in its original packaging, along with a copy of your purchase order & transaction ID. You will ship your UNUSED product(s) to 22728 Russell Road, Kent, WA 98032. Once we receive your damaged & UNUSED product(s), we will evaluate their condition(s) & if you are entitled to a replacement, we will ship a replacement out within 3-4 business days upon receipt of such damaged & unused product(s). We will not ship any replacement product(s) to any customer(s) until we receive damaged & unused product(s) in our warehouse.
30 DAY MANUFACTURER’S LIMITED WARRANTY:
VPX Performance Sports warrants to the original purchaser of any VPX Performance Sports product that the product will be free of defects in materials or workmanship for 30 days from the date of purchase. We ask you (the Customer) to save your proof of purchase, as it will be a required part of the warranty process. This warranty does not cover damages resulting from: (1) accident, (2) misuse, (3) abuse, (4) anticipated wear & tear, (5) lost, misplaced, or stolen merchandise, (6) modifications to product, or (7) damage resultant from the elements. Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under this warranty. This warranty is valid in the USA only. Proof of purchase is required for warranty coverage. If you have questions or are attempting to reach us regarding warranty issues, email Info@veloprosports.com with the following:
- Name of product.
2. Name of damaged part needed.
3. Picture(s) of damage(s).
4. Copy of receipt to verify date of product purchase or order number if purchased directly from our website
5. Name and shipping address.
We will contact you during our regular business hours, Monday-Friday between 9:00AM – 4:00PM PST.
PURCHASED FROM 3RD PARTY OR RESELLER:
If your product(s) were purchased through a 3rd party or reseller site, you must deal directly with such 3rd party vendor or reseller site. VPX Performance Sports does not directly service any Customer concerns, replace any product(s) that arrive damaged, or provide any warranty for any product(s) purchased through a 3rd party or reseller site. Please contact them directly and they will service your needs.
Promotions are only valid during the specified dates on www.veloprosports.com only. Any 3rd party or reseller vendor or site promotion(s) will not be honored or accepted by VPX Performance Sports, as such promotion(s) are only valid through their respective 3rd party or reseller site(s).
VPX Performance Sports promotions are not valid with any other discounts or promotions. Each promotion only applies to the specified product or products. Promotion is not retroactive and doesn’t apply to previous purchases. VPX Performance Sports reserves the right to alter or change promotions at any time.